Terms & Conditions
Terms & Conditions
PayPal is the convenient and secure method of payment. If you do not have a PayPal account, you can pay using a credit or debit card. Other methods, such as a bank transfer and payment by cash is also available.
The time I need to prepare an order for shipping varies. The ready made goods, kits, silk and gift vouchers are usually shipped the same days if order is placed before 12 pm. Lena aims to ship all orders for goods as above within a day.
The processing of a custom order is discussed during an inquiry and depending on the complexity of the order and can take up to 2 weeks. This also depends on a number of custom orders processed at the time of the new order placed.
Normally I charge a fixed amount for post and packing. The standard charge is £4.50. If we cannot use the standard postal service from the UK, because of either the size or the weight of your package (it must be less than 2kg including packaging, or roughly 1.75kg of product), we may send you a request to pay a supplementary charge, which will be a maximum of 10 GBP for European Union or 20 GBP outside the EU. Also see our note about VAT below.
Estimated shipping times
Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
I hope you are happy with the product. However if for any reason you are not satisfied, please contact me within a week to arrange a refund / replacement.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If customer cancel an order without any reason , then admin charge of £10 to cover a PayPal cost and my time will be applied.
If we cancel your order, then the full refund will be applied.
I will only use your shipping and billing address, and contact information:
To communicate with you about your order
To fulfill your order
Lena Archbold liability to you as a customer is limited to the value of goods purchased or services provided.
If you purchase any goods or service from Lena Archbold - Textile Art and design, you are bound by this Terms and Conditions.